Privacy Policy jr casino — Member Personal Data Protection

1 Introduction and Purpose of This Policy

Jr casino ("we", "Platform") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy ("Policy") explains in detail how we collect, use, store, disclose, and protect your personal information when you register for and use jr casino's services.

This document applies to all registered members, website visitors, and mobile app users of JR Casino. By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data.

This policy may be updated from time to time to reflect changes in our privacy practices or applicable legal requirements. Any significant changes will be communicated to members via email or an in-platform notice.

2 Information We Collect

Jr casino collects your personal information in several ways — directly when you register or use the platform, and automatically through industry-standard tracking technologies. The following are the categories of information we collect:

Information You Provide Directly:

• Full name as stated on a valid identification document.
• Active email address used for account communications.
• Malaysian registered mobile phone number.
• Date of birth for age verification purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification (KYC) documents such as a copy of your MyKad, passport, or driving licence.
• Proof of address such as a recent bank statement or utility bill.

Automatically Collected Information:

• IP address and general location data based on your internet connection.
• Device type, operating system, and browser version used.
• Session data including pages visited, visit duration, and in-platform interactions.
• Cookies and similar tracking technologies to enhance the user experience.
• Transaction logs including deposit history, withdrawal history, and game activity.

3 How We Use Your Information

The personal information we collect is used solely for legitimate purposes as stated below. We will not use your data for any other purpose without first obtaining your consent:

If you have opted in to receive marketing communications, we may use your email address or phone number to send you promotional information, exclusive offers, and platform updates. You may opt out of these communications at any time via your account settings or by contacting our support team.

4 Data Sharing and Disclosure

Jr casino does not sell, rent, or trade your personal information to third parties for commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with trusted payment providers such as banks, digital wallet operators, and payment gateways that have passed our rigorous security review process.
• Technology Service Providers: Third parties that assist in the technical operation of the platform — such as server hosting, data analytics, and cybersecurity services — are all bound by strict confidentiality agreements.
• Regulatory Authorities and Law Enforcement: We may be required to disclose certain information to the relevant authorities when mandated by Malaysian law or a valid court order.
• Anti-Fraud Agency: In our efforts to combat fraud and money laundering, we work with recognised agencies to verify identities and detect suspicious activity.

5 Data Security and Protection Measures

The security of your data is a responsibility we take very seriously. jr casino implements multiple layers of technical and organisational protection to prevent unauthorised access, loss, destruction, or disclosure of your personal information:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Data encryption at rest using AES-256 standards.
• Two-factor authentication (2FA) for member account login.
• Strict role-based access controls for internal staff.
• 24/7 system monitoring to detect suspicious activity in real time.
• Regular penetration testing and security audits conducted by qualified independent parties.
• A comprehensive incident response plan to handle any data breaches.

While we take all reasonable measures to protect your data, no internet-based data transmission system can be guaranteed 100% secure. You are also responsible for keeping your own account password and login credentials safe.

6 Use of Cookies and Tracking Technologies

Jr casino uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content. We use three categories of cookies:

• Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled.
• Performance and Analytics Cookies: Helps us understand how members use the platform so we can continuously improve our services. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Saving your preferences such as interface language and display settings to provide a more personalised experience on future visits.

You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of our platform.

7 Data Retention Period

Jr casino retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our general data retention guidelines:

• Active account data: Retained for the duration of your active membership and until your account closure request has been processed.
• Financial transaction records: Retained for a minimum of seven (7) years after each transaction in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for the duration of active membership and for at least five (5) years after account closure.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

When your data is no longer required, we will securely delete or anonymise it using methods that meet industry standards.

8 Your Rights as a Data Subject

As a jr casino member and data subject under Malaysia's PDPA, you have several important rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our Privacy Officer via email at [email protected]. We will respond to your request within 14 business days.

9 Children's Privacy

The jr casino platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that personal data of an underage individual has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately at [email protected].

10 Cross-Border Data Transfers

In the course of our global operations, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that any cross-border data transfer is carried out with adequate safeguards, including:

• Use of approved standard contractual clauses to protect your privacy rights.
• Transfers only to countries or organisations with a comparable level of data protection.
• Data protection impact assessments carried out before any large-scale data transfers.

11 Changes to This Privacy Policy

Jr casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, the technologies we use, or applicable legal requirements. When we make material changes, we will:

• Updating the "Effective Date" at the top of this document.
• Sending email notifications to all registered members with an active email address.
• Displaying a clear notice on the platform for at least 14 days before the changes take effect.

Your continued use of the jr casino platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.

Contact the jr casino Privacy Officer at:
Privacy Email: [email protected]
General Support Email: [email protected]

You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.